Top 10 Reasons


1. Bert Smith BMW is a BMW of North America Factory authorized dealer.

1. Independent shops are unauthorized by BMW of North America to work on your BMW.

2. Every technician is trained and certified directly through BMW.
2. Independent mechanics are only ASE certified, if certified at all.

3. It is mandatory for our Certified Technicians to attend the annual training schedule set by BMWNA.
3. Unauthorized mechanics are not allowed to attend factory training. All cars are equal to them.

4. We have direct access to a factory engineering department  to assist in hard to solve problems.
4. Unfortunately, their assistance usually contains a library of manuals, like "Auto Repair 101."

5. Millions of dollars in electronic diagnostic equipment is continually being updated as soon as it becomes available.
5. General basic diagnostic equipment is used on most cars with an instruction manual, NOT specific to BMW.

6. We have 48 Brand new BMW loaner cars while your BMW is in our shop.
6. They give you a phone to call the rental car company or to phone a friend to pick you up.

7. Yes, we do have a slightly higher labor rate. However, because of our factory trained Certified Technicians combined with extensive diagnostic equipment we can fix it in less time, sometimes even half.
7. They might have a lower labor rate but it takes much longer with untrained mechanics and basic equipment to fix the problem. Is it getting fixed properly with BMW warranted parts?

8. If an electrical part is installed and it's not needed we return it to stock at no charge to customer.
8. Independent garages can't return electrical parts to the parts department, so they are stuck with it. Did your BMW use ALL the electrical parts you were charged for?

9. We use only BMW factory parts with a two-year warranty honored at any BMW dealer in the USA.9. If not purchased at a dealer, where did they come from? Are they under warranty? If so, where is the warranty honored, only at their shop?

10) You'll get a warm welcome by our BMW Service Advisors. They will take excellent care of you and get you back in your own BMW quickly and efficiently.
10) Mechanics are awesome, but they can't greet customers unless they're willing to use up some labor time.

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